Certificate IV in Tourism Course SIT40207

Study our Certificate IV in Travel and Tourism Course and take a step towards an exciting career!

Discover a world of opportunities in the tourism sector by securing nationally recognised qualifications in this exciting global industry.

The Certificate IV in Tourism course has been designed to teach you the professional skills required to build a career in the travel and tourism industry.

As well as detailed process-oriented information, the course will also prepare you with a broader understanding of the travel industry, and alert you to the intricacies of operating in situations of high cultural diversity.

Key areas of learning:

  • SITXADM001A Perform office procedures
  • SITXADM003A Write Business Documents
  • SITXCOM001A Work with colleagues and customers
  • SITXCOM002A Work in a socially diverse environment
  • SITTIND001A Develop and update tourism industry knowledge
  • SITXCOM003A Deal with conflict situations
  • SITXHRM001A Coach others in job skills
  • SITXHRM005A Lead and manage people
  • SITXMGT001A Monitor work operations
  • SITXOHS004A Implement & monitor workplace health, safety & security practices
  • SITTTSL002A Access & interpret product information.
  • SITTTSL003A Source & provide international destination information & advice
  • SITTTSL004A Source & provide Australian destination information & advice
  • SITTTSL005A Sell tourism product & services
  • SITTTSL006A Prepare quotations
  • SITTTSL008A Book & co-ordinate supplier services
  • SITTTSL009A Process travel related documentation
  • SITTTSL010A Control reservations or operations using a computerised system
  • SITTTSL012A Construct domestic airfares
  • SITTTSL013A Construct normal international airfares
  • SITTTSL014A Construct promotional international airfares
  • SITXCOM004A Communicate on the telephone
  • SITXFIN003A Interpret financial information
  • BSBCMN205A Use business technology
  • BSBCMN306A Produce business documents

Mandatory work placement

This course has mandatory work placement

On completion of your course:

About our NSW VETAB accreditation
About our Nationally Recognised Training accreditation Upon successful completion of this course you will receive a nationally recognised qualification SIT40207 Certificate IV in Tourism.

Cengage Education is a registered Training Organisation (Provider Number: 90796) registered with NSW VETAB (Vocational Education and Training Accreditation Board).

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

* Terms and conditions apply
Course Number D0010
Course Type Correspondence
Course Duration Max 24 months
Study Hours Approx 935 hrs
Qualification Certificate IV
Nationally Recognised What does this mean?

Assessment details

  • There are 30 written assessments
  • 1 Galileo computer reservations assessment
  • There are 4 workplace assessments

Learning periods

This course is divided into 7 learning periods

 

Australian Workplace

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Insurance

Cengage Education is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course. Known as Volunteer Insurance, the policy covers ‘Personal Accidents’ in the workplace, and will help put employers’ minds at ease for the duration of the work placement. A copy of the Certificate of Currency can be requested from the Cengage Education Workplace Coordinator on 1300 882 121. Please note that this policy does not provide professional indemnity coverage.

Skilling Australia for the Future

Productivity Places Program You may be eligible to study at no cost to you under the Federal Government’s Targeted participate in training under the Productivity Places program. Click here to find out more…

Work Placement

Why is a Work Placement Required?

Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context. Work placement ensures the relevance of learning and assessment tasks and helps to produce graduates who are job ready and thereby increase employment opportunities.

Work placement also provides insight into particular job roles and responsibilities within an industry context. The student can find out if this is the right industry for them and whether they are right for this industry.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Cengage Education Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Work Placement Terms and Conditions

Cengage Education will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Cengage Education will check the suitability of this arrangement. Cengage Education will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Cengage Education is not permitted to issue the qualification.

Entry requirements
Certificate III & Certificate IV courses

School Certificate or equivalent OR relevant qualification OR relevant vocational experience.

English Language Requirements:

If English is your second language and you did not complete the last two years of secondary education in English you are required to provide evidence of English language competence before enrolling. Examples of appropriate evidence are:

Evidence

Example

IELTS

Overall score of 5.5

TOEFL

530 (paper), 197 (computer) or 71 Internet.

Evidence of employment in an English speaking country.

12 month period of employment: Letters of Appointment, Letters of Reference, Testimonials, Performance Appraisals etc

Not sure if you meet the entry requirements?
Please call 1300 853 033

Subjects You’ll Cover

SITXADM001A Perform office procedures

  • Process office documents.
  • Draft written communication
  • Maintain document systems.

SITXADM003A Write Business Documents

  • Determine document requirements.
  • Conduct research.
  • Prepare document.

SITXCOM001A Work with colleagues and customers

  • Communicate with customers.
  • Maintain personal presentation standards.
  • Provide service to colleagues and customers.
  • Respond to conflicts and customer complaints.
  • Work in a team.

SITXCOM002A Work in a socially diverse environment

  • Communicate with customers and colleagues from diverse backgrounds.
  • Address cross-cultural misunderstandings.

SITTIND001A Develop and update tourism industry knowledge

  • Seek information on the tourism industry.
  • Source and apply information on legal and ethical issues that impact on the tourism industry.
  • Update tourism industry knowledge.

SITXCOM003A Deal with conflict situations

  • Identify conflict situations.
  • Resolve conflict situations.
  • Evaluate conflict situations.

SITXHRM001A Coach others in job skills

  • Prepare for on the job coaching.
  • Coach colleagues on the job.
  • Follow up coaching.

SITXHRM005A Lead and manage people

  • Model high standards of performance and behaviour.
  • Develop team commitment and cooperation.
  • Manage team performance.

SITXMGT001A Monitor work operations

  • Monitor and improve workplace operations.
  • Plan and organise workflow.
  • Maintain workplace records.
  • Solve problems and make decisions.

SITXOHS004A Implement & monitor workplace health, safety & security practices

  • Provide information on health, safety and security.
  • Monitor safe work practices.
  • Coordinate consultative arrangements for the management of health, safety and security issues.
  • Implement and monitor procedures for identifying hazards, and assessing and controlling risks.
  • Implement and monitor health, safety and security training
  • Maintain OHS records and reports.

SITTTSL002A Access & interpret product information.

  • Identify and access product information.
  • Interpret product information.

SITTTSL003A Source & provide international destination information & advice

  • Develop knowledge of international destinations.
  • Update knowledge of international destinations.
  • Provide information and advice on international destinations.

SITTTSL004A Source & provide Australian destination information & advice

  • Develop knowledge of Australian destinations.
  • Update knowledge of Australian destinations.
  • Provide information and advice on Australian destinations.

SITTTSL005A Sell tourism product & services

  • Identify customer needs.
  • Suggest products to meet customer needs.
  • Provide product information and advice
  • Follow up sales opportunities.

SITTTSL006A Prepare quotations

  • Calculate costs of products and services.
  • Provide quotations to customer.
  • Update and amend quotations.

SITTTSL008A Book & co-ordinate supplier services

  • Administer customer file and identify booking requirements.
  • Request products and services.
  • Record request and confirmation.
  • Update and finalise bookings.

SITTTSL009A Process travel-related documentation

  • Interpret information required for processing of documentation
  • Process documentation

SITTTSL010A Control reservations or operations using a computerised system

  • Access and manipulate system information.
  • Create and process reservations.
  • Send and receive communications.
  • Administer sales and operations functions using the system.

SITTTSL012A Construct domestic airfares

  • Interpret domestic airfare information.
  • Configure air itineraries and cost domestic airfares.

SITTTSL013A Construct normal international airfares

  • Interpret international airfare information.
  • Configure air itineraries and cost international airfares.
  • Construct fares incorporating addons.

SITTTSL014A Construct promotional international airfares

  • Interpret promotional airfare information.
  • Configure air itineraries and cost promotional airfares.

SITXCOM004A Communicate on the telephone

  • Respond to incoming telephone calls.
  • Make telephone calls.

SITXFIN003A Interpret financial information

  • Access and interpret financial information.
  • Apply financial information to work activities.

BSBCMN205A Use business technology

  • Select and use technology
  • Process and organise data
  • Maintain technology

BSBCMN306A Produce business documents

  • Select and prepare resources
  • Design document
  • Produce document

* Fortnightly payment plans also available –     call our Sales team on 1300 853 033 .

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