Certificate III in Tourism (Retail Travel Sales)

Assessment details

• There are 27 written assessments
• There are 4 workplace assessments
• There is 1 Galileo computer reservations assessment

Learning periods:

This course is divided into 6 learning periods.

Extra learning materials included

• Student Diary

Computer requirements:

If the student chooses to study through the Portal they will need Internet access, email.

For Galileo e–learning the system requirements are:

• Internet access (cable modem, DSL, or network connectivity)
• Pentium processor, 333 MHz processor or higher
• 128 MB RAM memory, or higher
• VGA-compatible monitor, with a 1024x768 display or higher
• Microsoft Windows NT 4.0 SP6a, 2000 SP2, or XP*
• Internet Explorer 4.01, IE 5.02, IE 5.5, IE 6.0, IE 7.0 (Vista) or Netscape 4.x versions above 4.79
• Microsoft Java Virtual Machine (Build 3805)
• Plug-ins required – Adobe Acrobat reader and Macromedia Flash player & pop up blockers must be turned off

Australian Workplace

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Work Placement

Why is a Work Placement Required?

Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context. Work placement ensures the relevance of learning and assessment tasks and helps to produce graduates who are job ready and thereby increase employment opportunities.

Work placement also provides insight into particular job roles and responsibilities within an industry context. The student can find out if this is the right industry for them and whether they are right for this industry.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Cengage Education Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Work Placement Terms and Conditions

Cengage Education will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Cengage Education will check the suitability of this arrangement. Cengage Education will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Cengage Education is not permitted to issue the qualification.

Insurance

Cengage Education is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course. Known as Volunteer Insurance, the policy covers ‘Personal Accidents’ in the workplace, and will help put employers’ minds at ease for the duration of the work placement. A copy of the Certificate of Currency can be requested from the Cengage Education Workplace Coordinator on 1300 882 121. Please note that this policy does not provide professional indemnity coverage.

SITXCOM002A Work in a socially diverse environment

• Communicate with customers and colleagues from diverse backgrounds.
• Address cross-cultural misunderstandings.

SITXCOM004A Communicate on the telephone

• Respond to incoming telephone calls.
• Make telephone calls.

SITXOHS001A Follow health, safety and security procedures

• Follow workplace procedures for health, safety and security.
• Follow procedures for emergency situations.
• Participate in the organisation's OHS practices.

SITTTSL003A Source & provide international destination information & advice

• Develop knowledge of international destinations.
• Update knowledge of international destinations.
• Provide information and advice on international destinations.

SITTTSL013A Construct normal international airfares

• Interpret international airfare information.
• Configure air itineraries and cost international airfares.
• Construct fares incorporating addons.

SITTTSL014A Construct promotional international airfares

• Interpret promotional airfare information.
• Configure air itineraries and cost promotional airfares.

SITXCOM003A Deal with conflict situations

• Identify conflict situations.
• Resolve conflict situations.
• Evaluate conflict situations.

SITXFIN001A Process financial transactions

• Process receipts and payments.
• Reconcile takings.

SITTTSL012A Construct domestic airfares

• Interpret domestic airfare information.
• Configure air itineraries and cost domestic airfares.

BSBCMN205A Use business technology

• Select and use technology
• Process and organise data
• Maintain technology

BSBCMN306A Produce business documents

• Select and prepare resources
• Design document
• Produce document