Certificate III in Tourism (Retail Travel Sales)

Get a better understanding of the travel and tourism industry.

A career in tourism could open up a world of opportunities for you.

The Certificate III in Tourism (Retail Travel and Sales) course will prepare you for work in the fast-paced travel and tourism industry. It covers the specific skills necessary to perform in the industry, including the preparation of airfares and itineraries as well as more general competencies, including a range of conflict resolution techniques.

Completion of this course will also provide you with a pathway to further studies in Toursim.

Productivity Places Program

Productivity Places ProgramThis course is approved under the Australian Government’s Productivity Places Program, which offers free training to eligible students. Click here to find out more…

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

Key areas of learning:

  • SITTIND001A Develop & update tourism industry knowledge
  • SITTTSL001A Operate an online information system
  • SITTTSL002A Access and interpret product information
  • SITTTSL004A Source & provide Australian destination information & advice
  • SITTTSL005A Sell tourism products and services
  • SITTTSL006A Prepare quotations
  • SITTTSL008A Book & co-ordinate supplier services
  • SITTTSL009A Process travel related documentation
  • SITTTSL010A Control reservations or operations using a computerised system
  • SITXADM001A Perform office procedures
  • SITXCOM001A Work with colleagues and customers
  • SITXCOM002A Work in a socially diverse environment
  • SITXCOM004A Communicate on the telephone
  • SITXOHS001A Follow health, safety and security procedures
  • SITTTSL003A Source & provide international destination information & advice
  • SITTTSL013A Construct normal international airfares
  • SITTTSL014A Construct promotional international airfares
  • SITXCOM003A Deal with conflict situations
  • SITXFIN001A Process financial transactions
  • SITTTSL012A Construct domestic airfares
  • BSBCMN205A Use business technology
  • BSBCMN306A Produce business documents

Mandatory work placement

Mandatory work placement is a requirement of this course.

On completion of your course:

About our NSW VETAB accreditation
About our Nationally Recognised Training accreditation
Upon successful completion of this course you will receive a nationally recognised qualification SIT30207 Certificate III in Tourism (Retail Travel Sales).

Cengage Education is a registered Training Organisation (Provider Number: 90796) registered with NSW VETAB (Vocational Education and Training Accreditation Board).

Course Number D0009
Course Type Correspondence
Course Duration Max 24 months
Study Hours Approx 795 hrs
Qualification Certificate III
Nationally Recognised What does this mean?

Assessment details

  • There are 27 written assessments
  • There are 4 workplace assessments
  • There is 1 Galileo computer reservations assessment

Learning periods:

This course is divided into 6 learning periods.

Extra learning materials included

  • Student Diary

Computer requirements:

If the student chooses to study through the Portal they will need Internet access, email.

For Galileo e–learning the system requirements are:

  • Internet access (cable modem, DSL, or network connectivity)
  • Pentium processor, 333 MHz processor or higher
  • 128 MB RAM memory, or higher
  • VGA-compatible monitor, with a 1024x768 display or higher
  • Microsoft Windows NT 4.0 SP6a, 2000 SP2, or XP*
  • Internet Explorer 4.01, IE 5.02, IE 5.5, IE 6.0, IE 7.0 (Vista) or Netscape 4.x versions above 4.79
  • Microsoft Java Virtual Machine (Build 3805)
  • Plug-ins required – Adobe Acrobat reader and Macromedia Flash player & pop up blockers must be turned off
 

Australian Workplace

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Entry requirements
Certificate III & Certificate IV courses

School Certificate or equivalent OR relevant qualification OR relevant vocational experience.

English Language Requirements:

If English is your second language and you did not complete the last two years of secondary education in English you are required to provide evidence of English language competence before enrolling. Examples of appropriate evidence are:

Evidence

Example

IELTS

Overall score of 5.5

TOEFL

530 (paper), 197 (computer) or 71 Internet.

Evidence of employment in an English speaking country.

12 month period of employment: Letters of Appointment, Letters of Reference, Testimonials, Performance Appraisals etc

Not sure if you meet the entry requirements?
Please call 1300 853 033


Work Placement

Why is a Work Placement Required?

Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context. Work placement ensures the relevance of learning and assessment tasks and helps to produce graduates who are job ready and thereby increase employment opportunities.

Work placement also provides insight into particular job roles and responsibilities within an industry context. The student can find out if this is the right industry for them and whether they are right for this industry.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Cengage Education Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Work Placement Terms and Conditions

Cengage Education will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Cengage Education will check the suitability of this arrangement. Cengage Education will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Cengage Education is not permitted to issue the qualification.

Insurance

Cengage Education is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course. Known as Volunteer Insurance, the policy covers ‘Personal Accidents’ in the workplace, and will help put employers’ minds at ease for the duration of the work placement. A copy of the Certificate of Currency can be requested from the Cengage Education Workplace Coordinator on 1300 882 121. Please note that this policy does not provide professional indemnity coverage.

Subjects You’ll Cover

SITTIND001A: Develop and update tourism industry knowledge

  • Seek information on the tourism industry.
  • Source and apply information on legal and ethical issues that impact on the tourism industry.
  • Update tourism industry knowledge.

SITTSL001A Operate an online information system

  • Access online information
  • Check and download information.

SITTTSL002A Access and interpret product information

  • Identify and access product information.
  • Interpret product information.

SITTTSL004A Source & provide Australian destination information & advice

  • Develop knowledge of Australian destinations.
  • Update knowledge of Australian destinations.
  • Provide information and advice on Australian destinations.

SITTTSL005A Sell tourism products and services

  • Identify customer needs.
  • Suggest products to meet customer needs.
  • Provide product information and advice.
  • Follow up sales opportunities.

SITTTSL006A Prepare quotations

  • Calculate costs of products and services.
  • Provide quotations to customer.
  • Update and amend quotations.

SITTTSL008A Book & co-ordinate supplier services

  • Administer customer file and identify booking requirements.
  • Request products and services.
  • Record request and confirmation.
  • Update and finalise bookings.

SITTTSL009A Process travel-related documentation

  • Interpret information required for processing of documentation.
  • Process documentation

SITTTSL010A Control reservations or operations using a computerised system

  • Access and manipulate system information.
  • Create and process reservations.
  • Send and receive communications.
  • Administer sales and operations functions using the system.

SITXADM001A Perform office procedures

  • Process office documents.
  • Draft written communication.
  • Maintain document systems.

SITXCOM001A Work with colleagues and customers

  • Communicate with customers.
  • Maintain personal presentation standards.
  • Provide service to colleagues and customers.
  • Respond to conflicts and customer complaints.
  • Work in a team.

SITXCOM002A Work in a socially diverse environment

  • Communicate with customers and colleagues from diverse backgrounds.
  • Address cross-cultural misunderstandings.

SITXCOM004A Communicate on the telephone

  • Respond to incoming telephone calls.
  • Make telephone calls.

SITXOHS001A Follow health, safety and security procedures

  • Follow workplace procedures for health, safety and security.
  • Follow procedures for emergency situations.
  • Participate in the organisation's OHS practices.

SITTTSL003A Source & provide international destination information & advice

  • Develop knowledge of international destinations.
  • Update knowledge of international destinations.
  • Provide information and advice on international destinations.

SITTTSL013A Construct normal international airfares

  • Interpret international airfare information.
  • Configure air itineraries and cost international airfares.
  • Construct fares incorporating addons.

SITTTSL014A Construct promotional international airfares

  • Interpret promotional airfare information.
  • Configure air itineraries and cost promotional airfares.

SITXCOM003A Deal with conflict situations

  • Identify conflict situations.
  • Resolve conflict situations.
  • Evaluate conflict situations.

SITXFIN001A Process financial transactions

  • Process receipts and payments.
  • Reconcile takings.

SITTTSL012A Construct domestic airfares

  • Interpret domestic airfare information.
  • Configure air itineraries and cost domestic airfares.

BSBCMN205A Use business technology

  • Select and use technology
  • Process and organise data
  • Maintain technology

BSBCMN306A Produce business documents

  • Select and prepare resources
  • Design document
  • Produce document

* This price is for the ONLINE version of the course. For other flexible payment options, call a Course Advisor on 1300 853 033.