Get a better understanding of the travel and tourism industry.
As the world becomes more mobile, demand is rising in the travel and tourism industry for increasing levels of skill in its constituent workers.
The Cengage Education Certificate III in Tourism (International Retail Travel Sales) course helps travel and tourism workers deepen their understanding of cultural expectations and the wider functions of the domestic and international tourism market.
You’ll learn more about customer service, how to operate efficiently in situations of high cultural diversity and about communication, information and processing functions.
The course introduces workers to specialised technologies such as the Galileo reservations system.
On completion of your course:
Upon successful completion of this course you will receive a nationally recognised THT30302 Certificate III in Tourism (International Retail Travel Sales). Cengage Education is a Registered Training Organisation registered by VETAB (Vocational Education and Training Accreditation Board).
Austudy approved
This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.
This course is a Productivity Places Program approved course.
Key areas of learning:
- Develop and update tourism industry knowledge
- Follow health, safety and security procedures
- Use business technology
- Produce simple word processed documents
- Process financial transactions
- Work in a socially diverse environment
- Perform office procedures
- Work with colleagues and customers
- Source & provide destination information & advice
- Access and interpret product information
- Sell tourism products and services
- Prepare quotations
- Book and coordinate supplier services
- Operate a computerised reservations system
- Construct domestic airfares
- Construct normal international airfares
- Construct promotional international airfares
- Apply advanced airfare rules and procedures
- Process air documentation
- Communicate on the telephone
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| Course Number |
87600 |
| Course Type |
Correspondence |
| Course Duration |
Max 24 months |
| Study Hours |
Approx 810 hrs |
| Qualification |
Certificate III |
| Nationally Recognised |
What does this mean? |
Prerequisites
No previous knowledge or experience is required to take this course.
Computer requirements:
To complete this course you will need access to:
-
A computer with Windows® 95/98 or higher
-
CD-ROM drive
-
Floppy Disk drive to complete the Galileo examination
It is recommended that students have access to Internet and e-mail facilities.
Assessment details
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24 written assessments
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16 workplace assessments
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1 Galileo computer reservations assessment
Extra learning materials included
Workplace assessment
Workplace training gives students the opportunity to develop practical job skills, such as interacting with people in a professional environment, developing communication skills, as well as an insight into particular job roles and responsibilities. Overall, students have found workplace training enhanced their chances of getting a job and succeeding at it.
As a mandatory part of this course, students are required to seek workplace training. Workplace training and assessment is the gathering and evaluation of evidence during normal work activities in order to determine whether a required element within a competency has been achieved.
Workplace assessment will entail a combination of recognition, observation, questioning, discussion and third party validation.
Following this, all students are required to provide a signed Pre-Assessment Interview form, Workplace Assessment form, Record of Outcome form and also the Workplace Agreement form to verify they have successfully demonstrated the practical components of each of the required competency outcomes. A qualified manager/supervisor must sign the forms as validation.
This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.
Student Insurance
Cengage Education is pleased to offer our students insurance cover, for any workplace experience they undertake as part of their course.
Workplace experience is considered a vital component for many subjects and will contribute greatly when attempting to find employment in related fields. The policy covers 'personal accidents' in the workplace, and will help put employers' minds at ease for the duration of the work placement. The policy DOES NOT offer students Professional Indemnity coverage.
A copy of the Certificate of Currency can be requested from our student services team on 1300 650 011.