Lend a helping hand.
Looking towards a job on a help desk? The MCDST credential is the key to an exciting, well-paid career in maintaining and troubleshooting desktop environments running on the Windows operating system.
The Cengage Education MCDST Gold Library online course gives students a solid grounding in the support of Microsoft products and technologies.
Key areas of learning:
Module 1: Supporting Microsoft Windows XP Client Operating Systems
Windows XP offers many new support challenges when compared to previous versions. This is due primarily to the many new features the operating system now contains. This critical Information Technology course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This critical course provides attendees with an overview of operating system concepts and provides step-by-step guidance for troubleshooting Windows XP systems. This is the first course in the new and exciting Microsoft Certified Desktop Support Technician (MCDST) certification program.
Prerequisites
Students enrolled in this course should possess basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. Students should also possess a basic understanding of TCP/IP settings and a basic understanding of the major desktop components and interfaces, and their functions.
Module 2 - Support and Troubleshoot Applications on Microsoft Windows XP
This module will provide learners the practical skills needed to support and troubleshoot applications running in a Windows XP environment, both Home and Professional. The course needs to cover the skills measured in Microsoft certification exam 70-272, a core requirement for the Microsoft Certified Desktop Support Technician (MCDST) program.
Support and Troubleshoot Applications on Microsoft Windows XP Pt 1
- Unit 1: Troubleshooting Applications
- Unit 2: Troubleshooting Microsoft Office
Support and Troubleshoot Applications on Microsoft Windows XP Pt 2
- Unit 1: Managing Application Security
- Unit 2: Resolving Installation Issues