Enhance your career in retail.
More Australians work in retail than in any other industry. With consumer spending reaching historical highs, the retail sector is rich in exciting opportunities for those looking to work in, manage or own a retail enterprise.
The Cengage Education Certificate II in Retail Operations course equips aspirants with the knowledge and skills they need to take up employment in retail. You’ll learn the essentials of customer service, stock control, cash flow management and the technologies in use across the field.
The course is useful for those looking to enter the retail business, and those already in it with managerial aspirations.
On completion of your course:
Upon successful completion of this course you will receive a nationally recognised WRR20102 Certificate II in Retail Operations.
Cengage Education is a Registered Training Organisation registered by VETAB (Vocational Education and Training Accreditation Board).
Austudy approved
This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.
This course is a Productivity Places Program approved course.
Professional memberships/affiliations.
Adecco Australia
Cengage Education is proud to announce their affiliation with one of the world's leading employment services Adecco Australia. Students wishing to seek full/part time employment in their chosen field can now contact Adecco Australia on completion of their qualification.
Key areas of learning:
- Communicate in the workplace
- Apply point-of-sale handling procedures
- Interact with customers
- Work effectively in a retail environment
- Operate retail equipment
- Perform routine housekeeping duties
- Apply safe working practices
- Minimise theft
- Perform stock control procedures
- Balance register/terminal
- Coordinate merchandise presentation
- Apply retail office procedures
- Apply retail office keyboard skills
- Perform retail finance duties
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| Course Number |
A0009 |
| Course Type |
Correspondence |
| Course Duration |
Max 18 months |
| Study Hours |
Approx 400 hrs |
| Qualification |
Certificate II |
| Nationally Recognised |
What does this mean? |
Prerequisites
No previous knowledge or experience is required to take this course.
Learning periods
This course is divided into 5 learning periods.
Computer requirements
To complete this course you will need access to:
- A computer with Windows® 95/98 or higher
- CD-ROM drive.
Assessment details
- 14 written assessments
- 1 computer based exam
- 5 workplace assessments
Extra learning materials included
- First Steps in a Retail Career - Textbook
- Microsoft® Word Self-testing CD
Workplace assessment
Workplace training gives students the opportunity to develop practical job skills, such as interacting with people in a professional environment, developing communication skills, as well as an insight into particular job roles and responsibilities. Overall, students have found workplace training enhanced their chances of getting a job and succeeding at it.
As a mandatory part of this course, students are required to seek workplace training. Workplace training and assessment is the gathering and evaluation of evidence during normal work activities in order to determine whether a required element within a competency has been achieved.
Workplace assessment will entail a combination of recognition, observation, questioning, discussion and third party validation.
Following this, all students are required to provide a signed Pre-Assessment Interview form, Workplace Assessment form, Record of Outcome form and also the Workplace Agreement form to verify they have successfully demonstrated the practical components of each of the required competency outcomes. A qualified manager/supervisor must sign the forms as validation.
This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.
Student Insurance
Cengage Education is pleased to offer our students insurance cover, for any workplace experience they undertake as part of their course.
Workplace experience is considered a vital component for many subjects and will contribute greatly when attempting to find employment in related fields. The policy covers 'personal accidents' in the workplace, and will help put employers' minds at ease for the duration of the work placement. The policy DOES NOT offer students Professional Indemnity coverage.
A copy of the Certificate of Currency can be requested from our student services team on 1300 650 011.