Hotel Management

A warm welcome to a career in hotel management.

Australia is one of the world’s premier tourist destinations. Our hospitality industry is booming, opening up a raft of exciting career opportunities in hotels, resorts and clubs.

The Cengage Education Hotel Management course provides students with the essential communication, presentation and customer service skills they need to ensure a stand-out experience for customers in this most detail- and service-driven of industries. You’ll learn about food and beverage service, front office, sales and public relations.

The course prepares aspirants for work in private and corporate-owned hotels and resorts, restaurants, schools, hospitals and nursing homes.

On completion of your course:

Upon successful completion of all Hotel Management course requirements, you will receive a nationally recognised Statement of Attainment. This course contains selected units of competency from the following Training Packages: THH02 Hospitality and BSB01 Business Services.

About our NSW VETAB accreditation
About our Nationally Recognised Training accreditation
Cengage Education is a Registered Training Organisation registered with VETAB (Vocational Education and Training Accreditation Board).

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

Key areas of learning:

This course contains the following units of competency from the Hospitality Training Package (THH02).

  • BSBCMN203A Communicate in the workplace
  • BSBCMN204A Work effectively with others
  • BSBCMN204A Follow health, safety and security procedures
  • THHGHS01B Follow workplace hygiene procedures
  • THHBFB02B Provide a link between kitchen and service areas
  • THHBH05B Launder linen and guest clothes
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Course Number 99630C
Course Type Correspondence
Course Duration Max 24 months
Study Hours Approx 105 hrs
Qualification Statement of Attainment

Prerequisites

No previous knowledge or experience is required to take this course.

Learning periods

This course is divided into 3 learning periods.

Assessment details

  • 5 written assessments
  • 4 multiple choice assessments

Workplace assessment

Workplace training gives students the opportunity to develop practical job skills, such as interacting with people in a professional environment, developing communication skills, as well as an insight into particular job roles and responsibilities. Overall, students have found workplace training enhanced their chances of getting a job and succeeding at it.

As a mandatory part of this course, students are required to seek workplace training. Workplace training and assessment is the gathering and evaluation of evidence during normal work activities in order to determine whether a required element within a competency has been achieved.

Workplace assessment will entail a combination of recognition, observation, questioning, discussion and third party validation.

Following this, all students are required to provide a signed Pre-Assessment Interview form, Workplace Assessment form, Record of Outcome form and also the Workplace Agreement form to verify they have successfully demonstrated the practical components of each of the required competency outcomes. A qualified manager/supervisor must sign the forms as validation.

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Student Insurance

Cengage Education is pleased to offer our students insurance cover, for any workplace experience they undertake as part of their course.

Workplace experience is considered a vital component for many subjects and will contribute greatly when attempting to find employment in related fields. The policy covers 'personal accidents' in the workplace, and will help put employers' minds at ease for the duration of the work placement. The policy DOES NOT offer students Professional Indemnity coverage.

A copy of the Certificate of Currency can be requested from our student services team on 1300 650 011.

Subjects You’ll Cover

BSBCMN203A Communicate in the workplace

  • Spoken messages and telephone skills
  • Using the appropriate communication methods and equipment
  • Written information
  • Telephone techniques
  • Responding to telephone calls

BSBCMN204A Work effectively with others

  • Workplace relationships
  • Time management
  • Work group skills
  • Seeking assistance
  • Sharing information

BSBCMN204A Follow health, safety and security procedures

  • Personal and environmental hygiene
  • The cost of workplace illness and injury
  • Duty of Care
  • Unsafe working conditions
  • How to lift and carry
  • How to sit and stand
  • Emergency procedures

THHGHS01B Follow workplace hygiene procedures

  • Hygiene laws and regulations
  • Cleaning and sanitation
  • Personal environmental hygiene
  • Hygiene practices and relevant legislation
  • Problem identification and prevention
  • Food handling and storage
  • Pest Control

THHBFB02B Provide a link between kitchen and service areas

  • Regulations
  • Pre-service procedures
  • Honesty and integrity
  • Bar Maintenance
  • Safe working in a bar
  • Glass handing
  • Wine the general rules
  • Beer at the table and at the bar
  • Cocktails and mixed drinks

THHBH05B Launder linen and guest clothes

  • Requirements of a good laundry
  • The laundering process
  • Removing stains
  • Storing linen
  • Quality control
  • Providing guest services