Certificate II in Retail Course SIR20207

Study for your government accredited Certificate II in Retail.

More Australians work in retail than in any other industry. With consumer spending reaching historical highs, the retail sector is rich in exciting opportunities for those looking to work in, manage or own a retail enterprise.

The Cengage Education Certificate II in Retail course equips aspirants with the knowledge and skills they need to take up employment in retail. You’ll learn the essentials of customer service, stock control, cash flow management and the technologies in use across the field.

The course is useful for those looking to enter the retail business, and those already in it with managerial aspirations.

On completion of your course:

About our NSW VETAB accreditation
About our Nationally Recognised Training accreditationUpon successful completion of this course you will receive a nationally recognised qualification SIR20207 Certificate II in Retail.

Cengage Education is a registered Training Organisation (Provider Number: 90796) registered with NSW VETAB (Vocational Education and Training Accreditation Board).

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

Key areas of learning:

  • SIRXCCS001A Apply point-of-sale handling procedures
  • SIRXCCS002A Interact with customers
  • SIRXCLM001A Organise and maintain work areas
  • SIRXCOM001A Communicate in the workplace
  • SIRXICT001A Operate retail technology
  • SIRXIND001A Work effectively in a retail environment
  • SIRXINV001A Perform stock control procedures
  • SIRXOHS001A Apply safe working practices
  • SIRXRSK001A Minimise theft
  • SIRXSLS001A Sell products and services
  • SIRXFIN001A Balance point-of-sale terminal
  • SIRRFSA001A Apply retail food safety practices
  • SIRRMER003A Prepare and display fast food items
  • SIRRRPK003A Advise on fast food products
* Terms and conditions apply
Course Number A0009
Course Type Correspondence
Course Duration Max 18 months
Study Hours Approx 375 hrs
Qualification Certificate II
Nationally Recognised What does this mean?

 

Learning periods

This course is divided into 5 learning periods.

Computer requirements

To complete this course you will need access to:

  • A computer with Windows® 95/98 or higher
  • CD-ROM drive.
  • If studying via the Portal the student will need access to the Internet, Email & a computer with windows 95/98 or higher.

Assessment details

  • 14 written assessments
  • 4 workplace assessments

Work Placement

Why is a Work Placement Required?

Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context. Work placement ensures the relevance of learning and assessment tasks and helps to produce graduates who are job ready and thereby increase employment opportunities.

Work placement also provides insight into particular job roles and responsibilities within an industry context. The student can find out if this is the right industry for them and whether they are right for this industry.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Cengage Education Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Work Placement Terms and Conditions

Cengage Education will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Cengage Education will check the suitability of this arrangement. Cengage Education will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Cengage Education is not permitted to issue the qualification.

Australian Workplace

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Insurance

Cengage Education is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course. Known as Volunteer Insurance, the policy covers ‘Personal Accidents’ in the workplace, and will help put employers’ minds at ease for the duration of the work placement. A copy of the Certificate of Currency can be requested from the Cengage Education Workplace Coordinator on 1300 882 121. Please note that this policy does not provide professional indemnity coverage.

Entry requirements
Cengage Certificate, Statements of Attainment, Certificate I & Certificate II courses

No entry requirements apply to these courses.

English Language Requirements:

If English is your second language and you did not complete the last two years of secondary education in English you are required to provide evidence of English language competence before enrolling. Examples of appropriate evidence are:

Evidence

Example

IELTS

Overall score of 5.5

TOEFL

530 (paper), 197 (computer) or 71 Internet.

Evidence of employment in an English speaking country.

12 month period of employment: Letters of Appointment, Letters of Reference, Testimonials, Performance Appraisals etc

Not sure if you meet the entry requirements?
Please call 1300 853 033


Subjects You’ll Cover

SIRXCCS001A Apply point-of-sale handling procedures

  • Operate point-of-sale equipment
  • Use numbers in the workplace.
  • Perform point-of-sale transactions.
  • Complete sales.
  • Wrap and pack goods.

SIRXCCS002A Interact with customers

  • Deliver service to customers.
  • Respond to customer complaints.
  • Receive and process sales orders
  • Identify special customer requirements.

SIRXCLM001A Organise and maintain work areas

  • Organise work area.
  • Clean work area.

SIRXCOM001A Communicate in the workplace

  • Establish contact with customers.
  • Process information.
  • Communicate with customers and colleagues from diverse backgrounds
  • Work in a team.
  • Read and interpret retail documents.

SIRXICT001A Operate retail technology

  • Maintain retail equipment.
  • Apply keyboard skills.
  • Operate data entry equipment.

SIRXIND001A Work effectively in a retail environment

  • Act responsibly.
  • Act in a non-discriminatory manner.
  • Develop retail industry knowledge.
  • Maintain personal presentation.
  • Follow routine instructions.

SIRXINV001A Perform stock control procedures

  • Receive and process incoming goods.
  • Rotate stock.

SIRXOHS001A Apply safe working practices

  • Observe basic safety procedures.
  • Observe basic emergency procedures.

SIRXRSK001A Minimise theft

  • Apply routine store security.
  • Minimise theft.

SIRXSLS001A Sell products and services

  • Apply product knowledge.
  • Approach customer.
  • Gather information.
  • Sell benefits.
  • Overcome objections.
  • Close sale.
  • Maximise sales opportunities.

SIRXFIN001A Balance point-of-sale terminal

  • Remove takings from register or terminal.
  • Reconcile takings

SIRRFSA001A Apply retail food safety practices

  • Apply personal hygiene and sanitation.
  • Identify food safety program.
  • Store and handle food products hygienically.
  • Clean work area and equipment.
  • Monitor food safety.
  • Contribute to continuous improvement.

SIRRMER003A Prepare and display fast food items

  • Prepare fast food items.
  • Present food items
  • Prepare display labels and tickets.
  • Place, arrange and display price labels and tickets.
  • Maintain food displays.
  • Protect food items.

SIRRRPK003A Advise on fast food products

  • Identify product range and develop product knowledge.
  • Recommend fast food products.
  • Advise on fast food services.

* Fortnightly payment plans also available –     call our Sales team on 1300 853 033 .

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