Certificate II in Business

Improve your professional skills.

Office administration is essential function in all business organisations. Tasks including word processing, records handling, business correspondence and bookkeeping all fall under the responsibility of an office administrator.

The office administration training offered in this certificate will prepare you for work in a variety of industries, including retail, health care, education and hospitality.

Whether you want to upgrade your existing skills or pursue a new career, this course will prove invaluable.

Key areas of learning

BSBOHS201A Participate in OHS processes
BSBCUS201A Deliver a service to customers
BSBIND201A Work effectively in a business environment
BSBINM201A Process and maintain workplace information
BSBCMM201A Communicate in the workplace
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU203A Communicate electronically
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
BSBWOR203A Work effectively with others
FNSICGEN305A Maintain daily financial/business records

Mandatory work placement

This course has mandatory work placement.

On completion of your course:

Upon successful completion of this course you will receive a nationally recognised qualification BSB20107 Certificate II in Business.

Cengage Education is a registered Training Organisation (Provider Number: 90796) registered with NSW VETAB (Vocational Education and Training Accreditation Board).

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

Professional memberships/affiliations

Adecco Australia

Cengage Education is proud to announce its affiliation with one of the world’s leading employment services Adecco Australia.

Student’s wishing to seek full/part time employment in their chosen field, can now contact Adecco Australia on completion of their qualification.

* Terms and conditions apply

Course Number	C0062
Course Type	Correspondence
Course Duration	Max 18 months
Study Hours	Approx 390 hrs
Qualification	Certificate II
Nationally Recognised	What does this mean?

Assessment details

There are 13 written assessments
There are 4 workplace assessments

Learning periods

This course is divided into 5 learning periods.

Computer requirements

To complete this course you will need access to:

A computer with Windows® 95/98 or above
A Microsoft® compatible mouse
CD-ROM

Entry requirements
Cengage Certificate, Statements of Attainment, Certificate I & Certificate II courses

No entry requirements apply to these courses.

English Language Requirements:

If English is your second language and you did not complete the last two years of secondary education in English you are required to provide evidence of English language competence before enrolling. Examples of appropriate evidence are:

Evidence	Example
IELTS	Overall score of 5.5
TOEFL	530 (paper), 197 (computer) or 71 Internet.
Evidence of employment in an English speaking country.	12 month period of employment: Letters of Appointment, Letters of Reference, Testimonials, Performance Appraisals etc

Not sure if you meet the entry requirements?
Please call 1300 853 033

Australian Workplace

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Insurance

Cengage Education is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course. Known as Volunteer Insurance, the policy covers ‘Personal Accidents’ in the workplace, and will help put employers’ minds at ease for the duration of the work placement. A copy of the Certificate of Currency can be requested from the Cengage Education Workplace Coordinator on 1300 882 121. Please note that this policy does not provide professional indemnity coverage.

Work Placement

Why is a Work Placement Required?

Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context. Work placement ensures the relevance of learning and assessment tasks and helps to produce graduates who are job ready and thereby increase employment opportunities.

Work placement also provides insight into particular job roles and responsibilities within an industry context. The student can find out if this is the right industry for them and whether they are right for this industry.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Cengage Education Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Work Placement Terms and Conditions

Cengage Education will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Cengage Education will check the suitability of this arrangement. Cengage Education will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Cengage Education is not permitted to issue the qualification.

Subjects You’ll Cover

Contract All | Expand All

BSBOHS201A Participate in OHS processes

Work safely
Follow established safety procedures when conducting work
Carry out pre-start systems and equipment checks in accordance with workplace procedures
Implement workplace safety requirements
Identify designated persons for reporting queries and concerns about safety in the workplace
Identify existing and potential hazards in the workplace, report them to designated persons and record them in accordance with workplace procedures
Identify and implement workplace procedures and work instructions for controlling risks
Report emergency incidents and injuries to designated persons
Participate in OHS consultative processes
Contribute to workplace meetings inspections or other consultative activities
Raise OHS issues with designated persons in accordance with organisational procedures
Take actions to eliminate workplace hazards or to reduce risks

BSBCUS201A Deliver a service to customers

Establish contact with customers
Acknowledge and greet customer in a professional, courteous and concise manner according to
organisational requirements
Maintain personal dress and presentation in line with organisational requirement
Communicate using appropriate interpersonal skills to facilitate accurate and relevant exchange of information
Maintain sensitivity to customer specific needs and any cultural family and individual differences
Establish rapport/relationship with customer and express a genuine interest in customer needs/requirements
Identify customer needs
Use appropriate questioning and active listening to determine customer needs
Assess customer needs for urgency to identify priorities for service delivery
Provide customer with information about available options for meeting customer needs and assist customer to identify preferred option/s
Identify personal limitations in addressing customer needs and seek assistance from designated persons where required
Deliver service to customers
Provide prompt customer service to meet identified needs according to organisational requirements.
Provide information regarding problems and delays and follow up within appropriate timeframes as necessary
Communicate with customers in a clear concise and courteous manner
Identify opportunities to enhance the quality of service and products, and take action to improve the service whenever possible
Process customer feedback
Promptly recognise customer feedback and handle sensitively according to organisational requirements
Accurately record any feedback and communication between customers and the organisation
according to organisational standards, policies and procedures
Identify any unmet customer needs and discuss suitability of other products/services
Support customers to make contact with other services according to organisational policies and procedures

BSBIND201A Work effectively in a business environment

Work within organisational requirements
Identify and read organisation’s requirements and responsibilities and seek advice for appropriate persons where necessary
Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities
Comply with relevant duty of care legal responsibilities and organisational goals and objectives
Identify roles and responsibilities of colleagues and immediate supervisors
Identify standards and values considered to be detrimental to the organisation and communicate this through appropriate channels
Identify recognise and follow behaviour that contributes to a safe work environment
Work in a team
Display courteous and helpful manners at all times
Complete allocated tasks as required
Seek assistance when difficulties arise
Use questioning techniques to clarify instructions or responsibilities
Identify and display a non-discriminatory attitude in all contacts with staff management or clients
Develop effective work habits
Identify work and personal priorities and achieve a balance between competing priorities
Apply time management strategies to work duties
Observe appropriate dress and behaviour as required by the workplace job role or customer contact.

BSBINM201A Process and maintain workplace information

Collect information
Collect information in a timely manner and ensure that it is relevant to organisational needs
Use business equipment /technology available in the work area to effectively obtain information
Apply organisational requirements relating to security and confidentiality in handling information
Process work information
Use business equipment/technology to process information in accordance with organisational requirements
Process information in accordance with defined timeframes, guidelines and procedures
Update, modify and file information in accordance with organisational requirements
Collate and despatch information in accordance with specified timeframes and organisational requirements
Maintain information systems
Maintain information and filing systems in accordance with organisational requirements
Identify remove and /or relocate inactive or dead files in accordance with organisational requirements
Establish and assemble new files in accordance with organisational requirements
Update reference and index systems in accordance with organisational requirements

BSBCMM201A Communicate in the workplace

Gather, convey and receive information and ideas
Collect information to achieve work responsibilities from appropriate sources
Use method/s and/or equipment to communicate appropriate ideas and information to the audience
Seek input from internal and external sources to develop and refine new ideas and approaches
Respond to instructions or enquiries promptly and in accordance to organisational requirements
Complete workplace documentation and correspondence
Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by recipient
Draft and present correspondence within designated time lines
Ensure presentation of written information meets organisational standards of style, format and accuracy
Complete workplace forms and documentation in a clear, concise and easy to read format
Communicate in a way that responds positively to individual differences
Value all individuals and treat them with respect courtesy and sensitivity
Take into consideration cultural differences in all verbal and non-verbal communication
Use communication to develop and maintain positive relationships, mutual trust and confidence
Make efforts to use basic strategies to overcome language barriers
Ensure that behaviour is consistent with legislative requirements enterprise guidelines and/or social protocols

BSBITU201A Produce simple word processed documents

Prepare to produce documents
Use safe work practices to ensure ergonomic, work, organisation, energy and resource conservation requirements are addressed
Identify document purpose audience and presentation requirements and clarify with relevant personnel as required
Identify organisational and task requirements for document layout and design
Produce documents
Format documents using appropriate software functions to adjust page layout to meet information requirements in accordance with organisational style and presentation requirements
Use system features to identify and manipulate screen display options and controls
Use manuals user documentation and online help to overcome problems with document presentation and production
Finalise documents
Ensure final document is previewed checked adjusted and printed in accordance with organisational and task requirements
Ensure document is prepared within designated time lines and organisational requirements
Name and store document in accordance with organisational requirements and exit application without information loss/damage
FBSBITU202A Create and use spreadsheets
Select and prepare resources
Adjust workspace furniture and equipment to suit user ergonomic work organisation and occupational health and safety (OHS) requirements
Use energy and resource conservation techniques to minimise wastage in accordance with organisation requirements.
Identify spreadsheet task requirements and clarify with relevant personnel as required
Create simple spreadsheets
Ensure data is entered, checked and amended in accordance with organisational and task requirements to maintain consistency of design and layout
Format spreadsheet using software functions, to adjust page and cell layout to meet information requirements, in accordance with organisational style and presentation requirements
Ensure formulae are used and tested to confirm output meets task requirements in consultation with appropriate personnel as required
Use manuals user documentation and online help to overcome problems with spreadsheet design and production
Produce simple charts
Select chart type and design that enables valid representation of numerical data and meets organisational and task requirements
Create chart using appropriate data range in the spreadsheet
Modify chart type and layout using formatting features
Finalise spreadsheets
Ensure spreadsheet and any accompanying chart are previewed, adjusted and printed in accordance
with organisational and task requirements
Ensure data input meets designated time lines and organisational requirements for speed and accuracy
Name and store spreadsheet in accordance with organisational requirements and exit the application without data loss/damage

BSBITU203A Communicate electronically

Implement procedures to send and receive electronic mail
Log into software for sending and receiving email in accordance with organisational requirements
Check outgoing email for accuracy and ensure any required attachments are prepared in accordance with organisational and service provider requirements
Identify urgent confidential personal suspicious or potentially dangerous email and take appropriate
actions
Deal with returned email in accordance with organisational policies and procedures
Manage electronic email
Set security levels and/or filters for incoming email in accordance with organisational requirements
Create and maintain individual mailboxes in accordance with organisational requirements
Store email and/or attachments in accordance with organisational requirements
Empty inboxes and archive or permanently delete in accordance with organisational requirements
Prepare and maintain electronic mailing lists in accordance with organisational requirements
Collaborate online
Identify software to be used in collaboration
Ensure online collaboration is undertaken in accordance with organisational policy procedures and net etiquette (netiquette)
Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette

BSBSUS201A Participate in environmentally sustainable work practices

Identify current resource use
Identify workplace environmental and resource efficiency issues
Identify resources used in own work role
Document and measure current usage of resources using appropriate techniques
Record and file documentation measuring current usage using technology (such as software systems) where applicable
Identify and report workplace environmental hazards to appropriate personnel
Comply with environmental regulations
Follow workplace procedures to ensure compliance
Report breaches or potential breaches to appropriate personnel
Seek opportunities to improve resource efficiency
Follow organisational plans to improve environmental practices and resource efficiency
Work as part of a team where relevant to identify possible areas for improvements to work practices in own work area
Make suggestions for improvements to workplace practices in own areas

BSBWOR202A Organise and complete daily work activities

Complete work tasks
Complete tasks within designated time lines and in accordance with organisational requirements and instructions
Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks
Identify factors affecting work requirements and take appropriate action
Use business technology efficiently and effectively to complete work tasks
Communicate progress of task to supervisor or colleagues
Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards
Identify and plan opportunities for improvement in liaison with colleagues

BSBWOR203A Work effectively with others

Develop effective workplace relationships
Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships
Take time and resource constraints into account in fulfilling work requirements of self and others
Encourage acknowledge and act upon constructive feedback provided by others in the workgroup
Contribute to workgroup activities
Provide support to team members to ensure workgroup goals are met
Contribute constructively to workgroup goals and tasks according to organisational requirements
Share information relevant to work with workgroup to ensure designated goals are met
Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup
Deal effectively with issues, problems and conflict
Respect differences in personal value and beliefs and their importance in the development of relationships
Identify any linguistic and cultural differences in communication styles and respond appropriately
Identify issue problems and conflict encountered in the workplace
Seek assistance from workgroup members when issues problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

FNSICGEN305A Maintain daily financial/business records

Process financial forms and applications
Information from documents is identified, checked and recorded
Documents are processed and recorded, or transmitted to appropriate personnel
All work undertaken is in accordance with organisational procedures, legislation and regulations
Prepare and process banking documents and petty cash documents
Deposits and withdrawals are accurately entered and balanced according to organisational procedures where applicable
Banking documentation is reconciled with organisation’s financial records, where applicable
Documentation is completed in accordance with banking guidelines
Process petty cash transactions
Petty cash claims and vouchers are checked processed and recorded and petty cash book is balanced according to organisation’s procedures
Any irregularities are referred to nominated person
Prepare and process invoices for payment to creditors and for debtors
Invoices are prepared in accordance with organisational procedures
Invoices are checked against source documents for accuracy
Any errors or inaccuracies are corrected
Invoices and related documents are filed for auditing purposes

Enrol now in Certificate II in Business

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Receive a 10% discount when you enrol and pay in full.

Regular Price	Upfront Payment Price	SAVE
$ 1572	$ 1415	$ 157

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Easy monthly payments

Pay by the month with interest–free installments.

First Installment	Monthly Installment
$ 131	$ 131 × 11