Certificate III in Business Course

Get the basic skills of business.

All businesses, from small owner-operated to large multi-national companies, value employees with sound business skills.

With the necessary knowledge and training under your belt, you could open up career opportunities across a broad range of industries.

The Certificate III in Business course is ideal for anyone needing to formalise their fundamental business knowledge. If you want to secure a business or financial administrative position, or are wanting to learn more for your own small business, this course is an excellent choice.

Key areas of learning

BSBOHS201A Participate in OHS processes
BSBCUS301A Deliver and monitor a service to customer
BSBFIA301A Maintain financial records
BSBADM311A Maintain business documents
BSBINM301A Organise workplace information
BSBCMN301A Process customer complaints
BSBITU301A Create and use databases
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBWOR301A Organise personal work priorities
BSBWRT301A Write simple documents

Mandatory work placement

This course has mandatory work placement.

Austudy approved

This course is Austudy approved, please apply directly to Centrelink to receive this benefit. Get more information about Financial Assistance programs.

On completion of your course:

Upon successful completion of this course you will receive a nationally recognised qualification BSB30107 Certificate III in Business.

Cengage Education is a registered Training Organisation (Provider Number: 90796) registered with NSW VETAB (Vocational Education and Training Accreditation Board).

* Terms and conditions apply

Course Number	C0063
Course Type	Correspondence
Course Duration	Max 24 months
Study Hours	Approx 425 hrs
Qualification	Certificate III
Nationally Recognised	What does this mean?

Assessment details

There are 12 written assessments
There are 4 workplace assessments

Learning Periods:

This course is divided into 5 learning periods

Entry requirements
Certificate III & Certificate IV courses

School Certificate or equivalent OR relevant qualification OR relevant vocational experience.

English Language Requirements:

If English is your second language and you did not complete the last two years of secondary education in English you are required to provide evidence of English language competence before enrolling. Examples of appropriate evidence are:

Evidence	Example
IELTS	Overall score of 5.5
TOEFL	530 (paper), 197 (computer) or 71 Internet.
Evidence of employment in an English speaking country.	12 month period of employment: Letters of Appointment, Letters of Reference, Testimonials, Performance Appraisals etc

Not sure if you meet the entry requirements?
Please call 1300 853 033

Australian Workplace

This is a government accredited course that meets the requirements of the Australian Quality Training Framework (AQTF) therefore you will need to complete this part of your studies in an Australian workplace.

Insurance

Cengage Education is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course. Known as Volunteer Insurance, the policy covers ‘Personal Accidents’ in the workplace, and will help put employers’ minds at ease for the duration of the work placement. A copy of the Certificate of Currency can be requested from the Cengage Education Workplace Coordinator on 1300 882 121. Please note that this policy does not provide professional indemnity coverage.

Work Placement

Why is a Work Placement Required?

Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context. Work placement ensures the relevance of learning and assessment tasks and helps to produce graduates who are job ready and thereby increase employment opportunities.

Work placement also provides insight into particular job roles and responsibilities within an industry context. The student can find out if this is the right industry for them and whether they are right for this industry.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Cengage Education Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Work Placement Terms and Conditions

Cengage Education will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Cengage Education will check the suitability of this arrangement. Cengage Education will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Cengage Education is not permitted to issue the qualification.

Subjects You’ll Cover

Contract All | Expand All

BSBOHS201A Participate in OHS processes

Work safely
Follow established safety procedures when conducting work
Carry out pre-start systems and equipment checks in accordance with workplace procedures
Implement workplace safety requirements
Identify designated persons for reporting queries and concerns about safety in the workplace
Identify existing and potential hazards in the workplace, report them to designated persons and record them in accordance with workplace procedures
Identify and implement workplace procedures and work instructions for controlling risks
Report emergency incidents and injuries to designated persons
Participate in OHS consultative processes
Contribute to workplace meetings inspections or other consultative activities
Raise OHS issues with designated persons in accordance with organisational procedures
Take actions to eliminate workplace hazards or to reduce risks
Work safely
Follow established safety procedures when conducting work
Carry out pre-start systems and equipment checks in accordance with workplace procedures
Implement workplace safety requirements
Identify designated persons for reporting queries and concerns about safety in the workplace
Identify existing and potential hazards in the workplace, report them to designated persons and record them in accordance with workplace procedures
Identify and implement workplace procedures and work instructions for controlling risks
Report emergency incidents and injuries to designated persons

BSBCUS301A Deliver and monitor a service to customers

Identify customer needs
Use appropriate interpersonal skills to accurately
Assess customer needs for urgency to determine priorities for service delivery in accordance with
organisational requirements
Use effective communication to inform customers about available choices for meeting their needs and assist in the selection of preferred options
Identify limitations in addressing customer needs and seek appropriate assistance from designated individuals
Deliver a service to customers
Provide prompt service to customers to meet identified needs in accordance with organisational requirements
Establish and maintain appropriate rapport with customers to ensure completion of quality service delivery
Sensitively and courteously handle customer complaints in accordance with organisational requirements
Provide assistance or respond to customers with specific needs in accordance with organisational requirements
Identify and use available opportunities to promote and enhance services and products to customers
Monitor and report on service delivery
Regularly review customer satisfaction with service delivery using verifiable evidence in accordance
with organisational requirements
Identify opportunities to enhance the quality of service and products and pursue within organisational
requirements
Monitor procedural aspects of service delivery for effectiveness and suitability to customer requirements
Regularly seek customer feedback and use to improve the provision of products and services
Incorporate evidence of customer satisfaction in decisions to modify products or services ensuring they are within organisational requirements
Ensure reports are clear detailed and contain recommendations focused in critical aspects of service delivery

BSBFIA301A Maintain financial records

Maintain daily financial records
Correctly maintain daily financial records and in accordance with organisational requirements for accounting purposes
Identify and rectify or refer discrepancies or errors in documentation or transactions to designated persons
in documentation
Accurately credit and debit transactions and promptly enter into journals in accordance with organisational requirements
Maintain general ledger
Maintain general ledger in accordance with organisational requirements
Post transactions into general ledger in accordance with organisational reporting requirements
Reconcile systems for accounts payable and receivable with general ledger
Accurately prepare trial balance from general ledger in accordance with organisational requirements
Monitor cash control
Ensure cash flow is accurately accounted for in accordance with organisational requirements
Make and receive payments in accordance with organisational requirements
Collect or follow up outstanding accounts within designated time lines
Check payment documentation for accuracy of information and despatch to creditors within designated time

BSBADM311A: Maintain Business Resources

Advise on resource requirements
Calculate estimates of future and present business resource needs in accordance with organisational requirements
Ensure advice is clear concise and relevant to achievement of organisational requirements
Provide information on the most economical and effective choice of equipment materials and suppliers
Identify resource shortages and possible impact on operations
Monitor resource usage and maintenance
Ensure resource handling is in accordance with established organisational requirements including occupational health and safety requirements
Use business technology to monitor and identify the effective use of resources
Use consultation with individuals and teams to facilitate effective decision making on the appropriate allocation of resources
Identify and adhere to relevant policies regarding resource use in the performance of operational tasks
Routinely monitor and compare resource usage with estimated requirements in budget plans
Acquire resources
Ensure acquisition and storage of resources is in accordance with organisational requirements us cost effective and consistent with organisational timelines
Acquire resources within available time lines to meet identified requirements
Review resource acquisition processes to identify improvements in future resource acquisitions

BSBINM301A Organise workplace information

Collect and assess information
Access product and service information in accordance with organisational requirements
Ensure methods of collecting information are reliable and make efficient use of available time and resources
Assess information for clarity accuracy currency and relevance to intended tasks
Use interpersonal skills to access relevant information from teams and individuals
Organise information
Organise information in a format suitable for analysis interpretation and dissemination in accordance with
organisational requirements
Use appropriate technology/systems to maintain information in accordance with organisational requirements
Collate information and materials and communicate to relevant designated persons
Identify difficulties organising and accessing information and solve collaboratively with individuals and teams
members
Update and store information in accordance with organisational requirements and systems
Review information needs
Actively seek feedback on clarity accuracy and sufficiency of information to ensure relevance of information
and system
Review the contribution of information to decision making and implement appropriate modifications to collection
Processes
Identify future information needs and incorporate in modifications to collection processes
Document future information needs and incorporate in modifications to reporting processes

BSBCMM301A Process customer complaints

Respond to complaints
Process customer complaints using effective communication in accordance with organisational procedures established under organisational policies, legislation or codes of practice
Obtain, document and review necessary reports relating to customer complaints
Make decisions about customer complaints, taking into account applicable legislation, organisational policies and
codes
Negotiate resolution of the complaint and obtain agreement where possible
Maintain a register of complaints/disputes
Inform customer of the outcome of the investigation
Refer complaints
Identify complaints that require referral to other personnel or external bodies
Make referrals to appropriate personnel for follow up in accordance with individual level of responsibility
Forward all documents and investigation reports
Follow up appropriate personnel to gain prompt decisions
Exercise judgement to resolve customer service issues
Identify implications of issues for customer and organisation
Analyse explain and negotiate appropriate options for resolution with customer
Propose viable options in accordance with appropriate legislative requirements and enterprise policies
Ensure matters for which a solution cannot be negotiated are referred to appropriate personnel

BSBITU301A Create and use databases

Create a simple database
Design a simple relational database with at least two tables using a database application, basic design
principles, software functions and simple formulae
Develop a table with fields and attributes according to database usage, as well as data considerations and user requirements
Cerate a primary key for each table
Modify table layout and field attributes as required
Create a relationship between the two tables
Check and amend data entered in accordance with organisational and task requirements
Create reports and queries
Determine information output, database tables to be used and report layout to meet task requirements
Determine data groupings, search and sort criteria to meet task requirements
Run reports and queries to check that results and formulae provide the required data
Modify reports to include or exclude additional requirements
Use database
Ensure data input meets designated time lines and organisational requirements for speed and accuracy
Use manuals user documentation and online help to overcome problems with database design and production
Preview, adjust and print database reports or forms in accordance with organisational and task requirements
Name and store databases in accordance with organisational requirements, and exit application without data loss or damage
Prepare and distribute reports to appropriate person in a suitable format

BSBITU302A Create electronic presentations

Prepare to create presentation
Organise personal work environment in accordance with ergonomic requirements
Determine purpose, audience and mode of presentation in consultation with content author or presenter
Identify presentation requirements in terms of supporting documents, transparencies and equipment
Apply work organisation strategies and energy and resource conservation techniques to plan work activities
Create presentation
Design slides, notes and handout masters to incorporate organisational and task requirements in relation to image
and preferred style avoiding distractions
Use software functions for consistency of design and layout to meet identified presentation requirements
Balance presentation features for visual impact and emphasis
Use advanced software features to streamline and customise the presentation for different audiences
Prepare presentations within designated time lines
Finalise presentation
Use manuals, user documentation and online help to overcome problems with design and production
Check presentation for spelling consistency in presentation features and style un accordance with task requirements
Print presentation materials in accordance with presenter or audience requirements
Store presentation in accordance with organisational requirements and exit the application without loss and damage

BSBITU303A Design and produce text documents

Prepare and produce word processed documents
Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation
requirements are addressed
Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required
Identify organisational and task requirements text-based business documents to ensure consistency of style and image
DE Design word processed documents
D Design document structure and layout to suit purpose, audience and information requirements of
T t the task
Desig Design document to enhance readability and appearance and to meet organisational and task for st requirements for style and layout
Use style sheets and automatic functions to ensure consistency of design and layout
Add tables and other data
Insert a standard table into a document, changing cells to meet information requirements
Insert and delete columns and rows as necessary
Insert images and other data to meet information required specifications
Produce text documents
Use advanced software functions to enable efficient production of documents
Enter or import and edit text and other data to meet required specifications
Preview, adjust and print documents in accordance with organisational and task requirements
Name and store text documents, in accordance with organisational requirements and exit the application without information loss/damage
Prepare text documents within designated time lines and organisational requirements for speed and accuracy
Use manuals, user documentation and online help to overcome problems with document design and production

BSBITU304A Produce spreadsheets

Select and prepare resources
Adhere to ergonomic ,work organisation and occupational health and safety requirements
Use energy and resource conservation techniques to minimise wastage
Identify spreadsheet task requirements in relation to data entry, storage, output and presentation
Plan spreadsheet design
Ensure spreadsheet design suits the purpose , audience and information requirements of the task
Ensure spreadsheet design enhances readability and appearance, and meets organisational and task requirements for style and layout
Use style sheets and automatic functions to ensure consistency of design and layout
Create spreadsheet
Ensure data is entered checked and amended to maintain consistency of design and layout in accordance with organisational and task requirements
Format spreadsheet using software functions to adjust page and cell layout to meet information requirements, in accordance with organisational style and presentation requirements
Ensure formulae are tested and used to confirm output meets task requirements, in consultation
with appropriate personnel as required
Use manuals user documentation and online help top overcome problems with spreadsheet design and production
Produce simple charts
Select chart type and design that enables valid representation of numerical data, and meets organisational and task requirements
Create charts using appropriate data range in the spreadsheet
Modify chart type and layout using formatting features
Finalise spreadsheets
Preview, adjust and print spreadsheet and any accompanying charts in accordance with task requirements
Ensure data input meets designated time lines and organisational requirements for speed and accuracy
Name and store spreadsheet in accordance with organisational requirements and exit the application without data loss/damage

BSBWOR301A Organise personal work priorities and development

Organise and complete own work schedule
Ensure that work goals and objectives are understood negotiated and agreed in accordance with organisational requirements
Assess and prioritise workload to ensure tasks are completed within identified timeframes
Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans
Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
Monitor own work performance
Accurately monitor and adjust personal work performance through self-assessment to ensure achievement of tasks
Ensure that feedback on performance is actively sought and evaluated form colleagues and clients in the context of individual and group requirements
Identify signs of stress and effects on personal wellbeing
Identify sources of stress and access appropriate supports and resolution strategies
Coordinate personal skill development and learning
Identify personal learning needs and skill gaps using self-assessment and advice from colleagues and clients in relation to role and organisational requirements
Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
Access, complete and record professional development opportunities to facilitate continuous learning and career development
Incorporate formal and informal feedback into review of further learning needs

BSBWRT301A Write Simple Documents

Plan document
Determine audience and purpose for the document
Determine format and structure
Establish key points for inclusion
Identify organisational requirements
Establish method of communication
Establish means of communication
Draft document
Develop draft document to communicate key points
Obtain and include any required additional information
Review documents
Check draft for suitability of tone for audience, purpose, format and communication style
Check draft for readability, grammar, spelling and sentence and paragraph construction
Check draft for sequencing and structure
Check draft to ensure it meets organisational requirements
Ensure draft is proofread where appropriate, by supervisor or colleague
Write final document
Make and proofread necessary changes
Ensure document is sent to intended recipient
File copy of document in accordance with organisational policies and procedures

Enrol now in Certificate III in Business Course

Pay upfront & SAVE!

Receive a 10% discount when you enrol and pay in full.

Regular Price	Upfront Payment Price	SAVE
$ 1776	$ 1598	$ 178

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Easy monthly payments

Pay by the month with interest–free installments.

First Installment	Monthly Installment
$ 148	$ 148 × 11